Privacy Policy
Last Updated: December 1, 2025
Welcome to DTK Stone Works (“Company,” “we,” “our,” “us”). This Privacy Policy explains how we collect, use, store, protect, and share the personal information you provide when you visit www.dtkstoneworks.com (“Website”), request a quote, join our SMS program, or engage with us for stone fabrication services. By using our Website and services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal details when you interact with DTK Stone Works, including:
- Name
- Email address
- Phone number
- Physical address
- Project details, style preferences, quote requests
- Appointment or showroom scheduling requests
- SMS interaction history (messages sent, received, opt-in or opt-out status)
1.2 Project & Consultation Information
- Project type
- Material preferences
- Measurements and specifications
- Budget or timeline expectations
1.3 Automatically Collected Data
We collect certain data automatically when you visit our Website:
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Pages visited, time spent, referring/exit pages
- General location (based on IP)
1.4 Cookies & Tracking Technologies
We use:
- Strictly necessary cookies
- Performance and functionality cookies
- Preference cookies
- Analytics tools (Google Analytics or similar)
- Click-through tracking in emails
You may disable cookies via your browser, though some functionality may be affected.
2. How We Collect Information
We collect information through:
- Website forms (quote request, contact form, scheduling)
- SMS opt-in forms or text-based interactions
- Emails or phone calls
- Social media interactions
- Automatically via cookies, analytics systems, and server logs
3. How We Use Your Information
We use your information to:
- Provide quotes and schedule consultations
- Process job requests, fabrication details, and project updates
- Send SMS alerts, reminders, job updates, shipment/delivery notices (with your consent)
- Improve Website performance and user experience
- Respond to customer inquiries
- Personalize customer interactions
- Maintain internal project records
- Prevent fraud, abuse, or unauthorized activity
- Comply with legal obligations
4. SMS & Mobile Data Privacy
DTK Stone Works adheres to strict SMS privacy standards that align with CTIA and TCPA guidelines.
4.1 No Mobile Data Sharing
- We do NOT share mobile numbers, SMS consent, or SMS interaction data with any third parties for marketing or promotional purposes.
- Sharing is only permitted for essential service providers (e.g., SMS gateway providers, customer service tools) strictly for operational support.
4.2 Opt-In Requirements
You will only receive SMS messages if you:
- Provide your number directly, AND
- Consent to receiving messages (via website form, opt-in checkbox, or texting us first)
4.3 Opt-Out Instructions
You may unsubscribe from SMS at any time:
Reply to any marketing text with “STOP” to unsubscribe.
You may request assistance by replying “HELP” or contacting us at:
[email protected]
4.4 SMS Disclaimer Requirements
- Message and data rates may apply.
- Message frequency varies.
- Carriers are not liable for delayed or undelivered messages.
5. Data Sharing & Disclosure
Your information is confidential. We only share it in the following situations:
5.1 Service Providers
We share limited data with trusted partners who help us operate our business, such as:
- Payment processors
- Web hosting providers
- SMS gateway providers
- Email delivery services
- Scheduling, CRM, or marketing platforms
- Developers and IT security partners
These parties are restricted to using your data solely to perform services for DTK Stone Works.
5.2 Legal Requirements
We may disclose your information:
- To comply with subpoenas or lawful requests
- To protect our rights, safety, and property
- To cooperate with investigations
5.3 Business Transfers
If DTK Stone Works is sold, merged, or reorganized, customer data may transfer as part of the business assets.
6. Data Security
We use a wide range of physical, electronic, and administrative security measures, including:
- Encryption for data in transit and at rest
- Secure server hosting with 24/7 monitoring
- Firewalls & intrusion detection
- Secure development standards
- Strict access controls
- Regular security audits
- Incident response procedures
No method is 100% secure, but we take commercially reasonable steps to protect your information.
7. Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Request restrictions on processing
- Object to certain uses
- Request data portability
- Withdraw consent
- Opt out of SMS or email communications
To exercise your rights, contact us at:
[email protected]
8. Cookies & Technology Policy
A complete, expanded cookie policy (merging both companies) is already built into Sections 1.4 and 3. Additional notes:
- You can change browser settings at any time.
- Non-essential cookies require consent in many regions.
- You may withdraw cookie consent through your browser or by contacting us.
9. Compliance
9.1 GDPR (EU/EEA Users)
We honor GDPR rights including access, correction, deletion, restriction, portability, and objection.
9.2 CCPA (California Users)
We honor:
- Right to know
- Right to access
- Right to delete
- Right to non-discrimination
9.3 COPPA
We do not collect data from children under 13 and do not offer services intended for children.
10. Data Retention
- Personal information: up to 12 months after inquiry
- Transactional records: minimum 7 years
- Technical/usage logs: up to 24 months
- Customer communications: up to 2 years
Data no longer needed will be deleted or anonymized.
11. Changes to This Privacy Policy
We may update this policy periodically. Updates will be reflected by the “Last Updated” date.
12. Contact Information
DTK Stone Works
294 W Palatine Road
Wheeling, IL 60090
Phone: (847) 215-0110
Email: [email protected]
DTK Stone Works – Terms of Use
1. Acceptance of Terms
By accessing or using our Website, contacting us, or opting into our SMS messaging program, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of our services.
2. Website Use
You agree to:
- Use the Website for lawful purposes
- Not attempt to disrupt, damage, or gain unauthorized access
- Not use automated tools to scrape, harvest, or interfere with Website operations
3. Intellectual Property
All content on this Website—including images, logos, text, videos, and product information—is the exclusive property of DTK Stone Works and protected by intellectual property laws.
Reproduction, distribution, or modification without prior written permission is prohibited.
4. Quotes, Orders & Service Details
- Online quotes are preliminary and may change based on measurements, material availability, or in-person evaluation.
- Pricing is not guaranteed until confirmed by DTK Stone Works.
- Agreements must be confirmed in writing.
- Scheduling availability may vary.
5. SMS Program Terms of Service
Program Name: DTK Stone Works Alerts
Purpose: Appointment reminders, quote updates, scheduling updates, consultations, and limited promotional messages.
5.1 Opt-Out Instructions
Reply to any marketing text with:
“STOP” to unsubscribe.
5.2 Help Instructions
Reply with “HELP” to receive support or additional information.
5.3 Disclaimers
- Message and data rates may apply
- Message frequency varies
- Carriers are not liable for delays or failures in message delivery
5.4 Compliance
Our messaging program follows:
- CTIA guidelines
- TCPA requirements
- Industry-standard opt-in and opt-out protocols
6. Third-Party Links
Our Website may link to third-party tools or services. We are not responsible for external content or practices.
7. Limitation of Liability
DTK Stone Works is not liable for:
- Indirect or consequential damages
- Errors in measurement or customer-provided data
- Delays caused by suppliers, shipping issues, or unexpected conditions
Your use of our Website and services is at your own risk.
8. Changes to Terms
We may update these Terms periodically. Continued use of the Website or SMS program constitutes acceptance of updated Terms.
- Email: [email protected]
- Address: 294 W Palatine Road Wheeling, IL 60090
- Phone: (847) 215-0110
